Ask your health fund whether exercise physiology is included, how much benefit you have left and whether telehealth is covered. It is also worth checking for any provider or claiming restrictions.

Rebates vary between policies, so we cannot guarantee the amount your health fund will pay.

A valid referral is required. We will check eligibility, treatment-cycle requirements and any financial authorisation that is needed before care begins. DVA’s published fee is accepted as full payment, so there is no gap fee.

A kilometre allowance may be available when DVA’s criteria are met and the nearest suitable provider needs to travel to the veteran’s home. No separate travel-time charge is made to the Veteran Card holder.

Initial consultations cannot be delivered under DVA’s permanent telehealth arrangements. Subsequent video or telephone consultations may be available where clinically suitable and current DVA conditions are met.

A Provider Management Plan is required before further consultations can be requested. WorkCover may ask for additional justification when more than six subsequent consultations are requested within an episode of care.

Travel is charged only when WorkCover’s conditions are met. Our practice limits billable travel time to 30 minutes per appointment, even where a longer amount may be approved under the schedule.

There is no participant contribution for an approved Support at Home clinical service. The government subsidy is paid through the participant’s funded arrangement.

Support at Home prices must be clear and all-inclusive. A separate administration or travel fee cannot be added, so travel is already included in the $220 direct-service price.

The service and price need to be included in the participant’s support plan and agreed with the relevant registered provider or aged care partner before the appointment takes place. CHSP and other arrangements may use different contribution and invoicing processes.